LEGAL — LAST UPDATED 02 SEPTEMBER 2026

Returns & Refunds

Gumball is a digital service. This policy explains cancellations and refunds.

Digital service — no returns

Because generations are delivered instantly as digital images/credits, there are no physical returns.

Subscription — Studio $15/month

• Cancel anytime from the app billing settings or the Dodo Payments customer portal. Cancellation takes effect at the end of the current billing period — your studio remains active until then.
• Monthly allowance of 1,500 credits does not roll over and is not refunded for partial use.
• If you cancel mid-period, you are not charged for the next period and no prorated refund is issued.

Top-ups

• Top-up credits (e.g. 500 credits for $5) are consumed as you generate/regenerate images (15 credits each) and remain in your workspace until spent — even if your subscription lapses.
• Top-ups are non-refundable once any credits from the purchase have been used.
• If none of the top-up credits have been used and you contact us within 7 days of purchase, we can refund the top-up via Dodo Payments.

Exceptions

• Duplicate charge or technical failure where credits were not added: contact us and we will credit or refund.
• EU/UK and other consumer rights: your statutory rights are not affected. If you are a consumer with a legal right of withdrawal, contact us promptly — if generation has not yet been used, we can refund.

How to request

Email support@gumball.fashion from your account email with workspace, date, and transaction ID. We typically reply within 2 business days and process approved refunds via Dodo Payments to the original payment method within 5-10 business days.

Chargebacks

Please contact us before filing a chargeback so we can resolve the issue directly.

This template is for information only and is not legal advice. Adapt it to your actual billing setup and have counsel review if needed.